Hi Faisal Khan,
I am certified SAP CRM associate consultant.
Kindly can go through the TCRM20 - CRM – Fundamentals II(Part I) and TCRM20 - CRM – Fundamentals II(Part II). I got these material at the first search in Google so please try in case if you feel you are unable to find after your research. Please respond this thread and don't close this thread unless you feel it's answered.
Reward point, if you think this query is answered.
Thanks & Regards
Abdul