Hi John,
Your filter data looks a little bit strange. Please check note 788822 point 13.
Filters for KNVV-VKORG should be maintained in CUSTOMER_MAIN.
And it should be automatically copied to CUSTOMER_REL.
But you only have this filter for CUSTOMER_MAIN.
Would you please reset the filter and make sure
CRM table SMOFFILTAB and ERP table CRMFILTAB are consistent ?
BR
Dean Yan