Hi Selvam
There're two types of org model in CRM, 'standard' and 'enhanced'. With 'standard', you can only assign single org unit to its parent org unit, eg. You can only assign one single sales office to one sales organization.
With 'enhanced', you can assign multiple sales offices to one sales organization, and also multiple sales groups to one sales organization. You can check this in system table T77S0.
But you have to note that, "STANDARD" or "ENHANCED" in this table for CRM MODEL field is only informative, it simply tells you the current status of the org model. In other words it is display only, you cannot change the org model simply by manually changing this field in table. To change the model from standard to enhanced version, you need to run report CRM_ORGMAN_SWITCH_TO_ENH_MODEL.
Please refer the following link for the detail:
http://help.sap.com/saphelp_crm50/helpdata/en/6d/5c1738453fde16
e10000009b38f8cf/frameset.htm
Report CRM_ORGMAN_SWITCH_TO_ENH_MODEL.
These reports change the settings of the attributes and change the model from STANDARD to ENHANCED. It means too that the attributes will be stored in the table HRV5551A and not any more HRV1222A. After running the report, the entry in the table T77S0 (entry CRM/MODEL) is change to ENHANCED.
Please note!!
Once you have switched to the enhanced backend integration version of the organizational model you cannot return to the standard. I'd like to also clarify how this multiple assignment has been designed,. It works the following way -
- 1 R/3 org data mapped to only 1 CRM org unit.
- multiple hierarchy (1 sales office assigned to several sales org,
1 sales group assigned to several sales office) is managed in the detail
of the org unit with tab Function and with sub tab sales
ffice and sales group
or example if you have following structure
ales org SOr1
_ Sales office Sof1
_ Sales Group Sg1
_ Sales office Sof2
_ Sales Group Sg1
ales org SOr2
_ Sales office Sof1
In PPOMA_CRM you have to do the following:
For the R3 mapping :
Sor1 mapped to org unit 50000001
Sor2 mapped to org unit 50000002
Sof1 mapped to org unit 50000003
Sof2 mapped to org unit 50000004
Sg1 mapped tp org unit 50000005
And for the multiple assignment
- For sales org 50000001 and 50000002 you just have to maintain in tab
function, sub tab Sales org the Distribution channel division values
- For sales office 50000003 in sub tab Sales office the assignment to
sales org Sor1 and Sor2
- For sales office 50000004 in sub tab Sales office the assignment to
sales org Sor1
- For sales group 50000005 in sub tab sales group the assignment to
sales office Sof1 and Sof2.
So please first check your data in ppoma_crm according to the multi assignment rules :
- 1 R/3 org data mapped to only 1 CRM org unit.
- multiple hierarchy (1 sales office assigned to several sales org,
1 sales group assigned to several sales office) is managed in the detail
of the org unit with tab Function and with sub tab sales office and
sales group.
Please note:
Multilple assignments will only be visible in function tab.
Multiple assignments will never be visible in Hierarchical structure displayed in PPOMA_CRM transaction.
See also the following note -
1812632 - Enhanced Org. Model - How to maintain multiple assignments – principle of multiple hierarchy
Hope this helps.
Bernadette