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Re: CRM system is throwing RAISE_EXCEPTION dump

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Hi Rajesh,

 

I've dealt with this issue myself and while it is annoying to see 100+ short dumps in a day, these errors are not actually causing any performance issue.  The root cause of the issue is that the Corbu skin makes calls to images and CSS code that are missing/not present in the system.

 

Here are the options you have to correct the issue:

  • Upgrade to the latest enhancement pack of of CRM.  Doing so will ensure that the missing CSS code and image files are located in their expected locations. (costs $$$)
  • Implement several SNOTES and hope that they fix the issue while not creating other larger issues.  (This happened to me).
  • Hide/Deactivate the Corbu skin and prevent it from appearing in the WebUI.

 

This 3rd option is simple, easy, and effective.  Follow the steps below to deactivate:

 

  1. Go to SM30
  2. Enter table = CRMC_THTMLB_SKNE and maintain
  3. Select Change Mode and add a new entry
  4. Use the search and locate the Corbu skin.
  5. Save your changes and transport to production.

 

Users may notice that their WebUI skin has changed if they were using Corbu.  They can choose from the full list of skins except for those you include on this "deactivated" list.

 

Hope this helps.

 

Lars


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