Hi Christian,
Thanks for the reply. I believe that com_bupa_send_bp is a report used to send business partners to CRM. We do not use BP in ERP but customers. I already had a look in table CRMC_BUT_CALL_FU to see if I see anything I could use. On the inbound side (CRM) would it work to just add a Z function module to the CRMIN - BUPA/BUPR event. Copy the one that is already there and switch the 'U' action into a 'I' when the customer in the header component does not exist?